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If we are to be successful, we now must influence and persuade individuals who are lateral to us, as well as all others throughout the organization. This is a rapidly expanding field of psychological inquiry devoted to discovering the principles that determine beliefs, create attitudes and move people toward agreement and action.

Participants will learn to recognize the distinct difference between leaders and followers while exploring the complexities of leadership.

In this program, a variety of psychological techniques are presented and discussed. It includes a range of role plays and group discussions that will help participants to learn how to change opinions, avoid conflicts through positive influence and simply be in control.

Today more than ever, hospitals are faced with the challenge to reduce costs and increase capacities while delivering increasingly better patient care.

This program will assist participants in determining their strengths and areas of opportunity for improvement in their listening.