Support & Training Hub

This section is designed to answer your most frequently asked questions and guide you through common web support issues.

A student uses the computer in the library outside the training and support classroom

Web Solutions at Your Fingertips

From managing content and optimizing accessibility to troubleshooting design challenges, we’ve compiled the information you need to successfully navigate �鶹ӰԺ State’s web tools. If additional support is required, our team is ready to assist with expert advice and solutions.

Online Directory Updates

Learn how to update faculty, staff or department information in the �鶹ӰԺ State online directory.

Online Directory Updates

Learn how to update faculty, staff or department information in the �鶹ӰԺ State online directory.

Online Directory Updates

Learn how to update faculty, staff or department information in the �鶹ӰԺ State online directory.
Image & Graphic Resources

Review guidelines for selecting and using images and graphics effectively on �鶹ӰԺ State websites.

Image & Graphic Resources

Review guidelines for selecting and using images and graphics effectively on �鶹ӰԺ State websites.

Image & Graphic Resources

Review guidelines for selecting and using images and graphics effectively on �鶹ӰԺ State websites.

Empowering You to Find Solutions Faster

Before submitting a support ticket, we encourage you to explore our Frequently Asked Questions (FAQs) below. Many common issues can be quickly resolved without waiting for assistance, saving you time and ensuring your site runs smoothly. Our goal is to empower you with the tools and knowledge you need to manage your site confidently.

By checking the FAQs first, you might discover quick solutions for tasks like updating content, managing menus or troubleshooting minor issues—no ticket needed! If you still need support after browsing, our team is here to help through the ticketing system.

How do I change the name of a department's website?

Changing your department and/or website’s name is possible, but it requires approval and coordination to ensure consistency with �鶹ӰԺ State’s branding and web standards.

Learn more about changing the name of a department at �鶹ӰԺ.

Learn more about changing the name of a website at �鶹ӰԺ.

What tools do you provide for analytics and SEO?

We offer support with Google Analytics, Looker Studio and Siteimprove.

If you need assistance with Google Analytics 4 (GA4), Siteimprove or other external tools, we encourage you to run your own reports to get the data you need. For access to GA4 or Siteimprove, submit a support ticket with the specifics of your request, and our team will grant access and provide guidance on using the tools. If further help is required, we’re available to assist.

Check out our analytics page for more details.

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